Frequently Asked Questions
Everything you need to know about shopping at the Google Store.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, though expedited options are available at checkout.
What is your return policy for hardware devices?
You can return most items within 15 calendar days after the day you receive them. For Nest thermostats and other specific categories, the window may extend to 30 days. Items must be in their original packaging and condition.
How can I track the status of my shipment?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by visiting the 'Order History' section in your account settings.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also use Google Pay for a faster checkout experience.
Do your products come with a manufacturer warranty?
Yes, Google-branded hardware products come with a limited warranty that covers defects in materials and workmanship under normal use. Warranty lengths vary by product but typically last one year.
Can I cancel or modify my order after it has been placed?
You have a very short window to cancel an order before it reaches the warehouse for fulfillment. If the 'Cancel' button is no longer visible in your order history, the order cannot be modified, and you will need to initiate a return after delivery.